FAQ's

What are My Delicious Pantry's values?

  • Supporting NZ businesses 
    NZ is a beautiful place, with more resources then we could ever need. So why import our products? We choose to feature mostly NZ made products rather then imported, but have a select range of imported products to help our customers live a healthy and delicious life. 
  • Supporting small business owners
    Over 80% of products featured here are from small NZ business owners. Supporting them, means to support another family. It's a beautiful circle! 
  • Environment friendly
    We don't believe in fancy packaging, it involves a lot of unnecessary ink, plastics, and bleaching of materials to create a pretty looking box which ends up in landfill anyway. Instead we choose to use recycled materials as much as possible to help reduce our environmental impact. 

What payment methods do you accept?

We accept Mastercard and Visa credit and debit card payments.

There’s something wrong with my order, what do I do?

Let us know! We’ll do our best to fix it as quickly as we can. Email info@mydeliciouspantry.co.nz with the details (feel free to include pictures if there’s a problem with a product) and we’ll get back to you with a solution; you will either receive a credit voucher to use for your next purchase, or we will send you a free replacement product.

Please note that in order to receive a credit or replacement you will be asked to return the damaged products in full due to the courier claims process. Costs for returns due to damage is covered by My Delicious Pantry. Please read the Refund Policy page for full details on our refund policy.